Date 20.10.2025

Scope: These General Terms and Conditions apply to all services provided by the Orbli platform worldwide, unless expressly agreed otherwise.

 

1. Scope of Application

These General Terms and Conditions (GTC) apply to all contracts between the provider and the customer concerning the use of Orbli’s services. Deviating terms and conditions of the customer shall not apply unless the provider expressly agrees to their validity in writing.

2. Subject Matter of the Contract

The provider grants the customer access to the Orbli service. The use of the service includes, in particular, the supplied materials (stickers, NFC table displays) and access to the Orbli platform.

3. Conclusion of Contract

The contract is concluded upon the signing of the service agreement between the provider and the customer.

4. Provider’s Services

4.1 The provider shall perform the contractually agreed services in accordance with the service agreement.

4.2 The provider reserves the right to make changes or adjustments to the services, provided such changes are reasonable for the customer.

5. Customer Obligations

5.1 The customer is obliged to pay the agreed fees on time.

5.2 The customer shall ensure that the data provided for SEPA direct debit are correct and that sufficient funds are available in the designated account.

5.3 The customer agrees to use the provided materials properly and in accordance with their intended purpose.

6. Fees and Payment Terms

6.1 The amount of the fees is determined by the service agreement.

6.2 Billing takes place monthly in advance via SEPA direct debit.

6.3 If the customer is in default of payment, the provider is entitled to charge statutory default interest and to suspend the services until payment has been made.

7. Contract Term and Termination

7.1 The contract is concluded for an indefinite period and may be terminated by either party at any time with 30 days notice to the next due payment date.

7.2 The right to extraordinary termination for good cause remains unaffected.

8. Liability

8.1 In cases of slight negligence, the provider shall only be liable for breaches of material contractual obligations (cardinal duties). In such cases, liability is limited to the typical, foreseeable damages under the contract.

8.2 Any further liability is excluded.

9. No Influence on Reviews

9.1 There is explicitly no filtering, steering, or weighting of positive reviews.

9.2 Manipulation of reviews—particularly the deliberate suppression of negative content—is prohibited.

10. Data Protection

The provider processes the customer’s personal data solely in accordance with the applicable legal provisions. Details are set out in the provider’s Privacy Policy.

11. Final Provisions

11.1 Amendments and supplements to this contract and these GTC must be made in writing.

11.2 Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.

11.3 The law of the Federal Republic of Germany applies. The place of jurisdiction, insofar as legally permissible, is the registered office of the provider.